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5 Questions You Need To Ask Your Local Courier Service

5 Questions You Need To Ask Your Local Courier Service

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A local courier service is often an overlooked method to deliver the documents, packages, and other shipments to local destinations. However, these services are a very time and cost-effective alternative to big-name postal and carriers services since local courier firms focus to provide optimal services at affordable prices and deliver items on the same day they are ordered. A courier service can be national, international and local and these services among companies vary so when it comes to choosing the right services to meet your expectations, it is crucial to ask the right questions.

If you run a business that involves delivering packages or goods to other business or customers, it is essential to work with a reputed local courier service company. If you are not sure how to properly examine the courier services you are looking into using, making right choice can be a daunting task. Here is a list of a few questions you should consider the local courier service companies you are searching for:

 QUESTION 1: HOW PROFESSIONAL AND RELIABLE ARE YOUR DRIVERS

There is nothing essential than having your documents or items delivered to their destinations on -time and with safety. Having drivers properly dressed up and drive branded vehicles is a great indication of reliability and professionalism of a local courier service. Drivers should be experienced and should have participants in various forms of customer serving training, so they understand the importance of delivering items on time. For example, medical drivers should always be DOT, OSHA, and HIPPA compliant to make sure the integrity of delivery.

QUESTION 2. WHAT SERVICE OPTIONS YOU PROVIDE?

When you select a local courier service for your business, it is vital that you determine if their service options meet your long and short-term goals. For example, you can ask these questions: Does the company offer multiple service levels? Do they deliver 24/7? Does the company provide pickup and delivery services on holidays and weekends? These questions are crucial to ensure that the courier service you hire can meet the immediate and long-term needs.

QUESTION 3: ARE YOU BONDED OR LICENSED?

This is one of the most important questions that you should ask your local courier service company. Bonding is covering the customer or client for financial loss an insurance that if a crime that may be committed by a courier service company employee. All reputable companies should be bonded. Also, check if their insurance covers damaged, stolen or lost items. A courier company should be able to show you an insurance certificate to prove the point.

QUESTION 4. WHAT IF THERE IS A CONCERN OR PROBLEM

In order to further ensure that you and your documents or items are in reliable hands, ask the courier company about the chances of problems arising. Licensed and reliable companies should have high-level customer service teams in place, and clear way to get in touch with the business if anything went wrong.


If you are all set to grab the advantage of the convenience, transparent customer care  and efficiency that a local courier service provide, ask us how Esquire Express can help.

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